Electronic Delivery Frequently Asked Questions

What is electronic delivery?
How do I sign up for electronic delivery?
How do I know if my computer can receive electronic articles?
How do I get Adobe Acrobat Reader?
How do I get my articles when they arrive?
How long will I have access to my articles?
How do I know which requests will be electronically delivered and which ones will not?
What if I do not want electronic delivery?
What if I have other questions about electronic delivery?

What is electronic delivery?
ILLiad offers the convenient option of having articles delivered to you via electronic delivery, eliminating the need to go to the library to pick them up. Expect electronic articles to be available a few days sooner than a paper photocopy would. Electronic delivery is available for items that are delivered to us electronically from the lending library.

How do I sign up for electronic delivery?
Logon to ILLiad. From the main menu, click the button labeled "Change Personal Info." For the choice "Preferred Electronic Delivery if Possible (PDF file via web)," choose "Yes" to have your electronic articles posted to your ILLiad account.

How do I know if my computer can receive electronic articles?
You will need Adobe Acrobat Reader installed and configured to work with your Web browser in order to view, download, and print these articles. If your computer has the necessary software installed to work with your Web browser, any articles in your received list will display once the link to the article is clicked. However, if your computer tells you the file type is unknown and asks if you want to save the file to disk, then you need to install the Adobe Acrobat Reader software.

How do I get Adobe Acrobat Reader?
Acrobat Reader is available without charge from Adobe Systems, Inc. Click the "Get Acrobat Reader" button to go directly to the download page.

How do I get my articles when they arrive?
Logon to ILLiad. On the main menu, choose "Electronic Delivery." This will give you a list of all items that you have waiting to view or download.

How long will I have access to my articles?
Articles remain in your account for 30 days. You must finish using the article (i.e. reading, saving, printing, or deleting) before the 30-day limit elapses.

How do I know which requests will be electronically delivered and which ones will not?
ILLiad sends you an e-mail notification for each item received. That e-mail will include information about the delivery method.

What if I do not want electronic delivery?
Paper delivery is the ILLiad default. Electronic delivery will be provided only if you choose it as an option on your Personal Information Form in ILLiad.

What if I have other questions about electronic delivery?
You can e-mail questions to the Interlibrary Loan Department at xlcirc@slu.edu or call us at 977-3991.